- Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays). However, during peak seasons or promotional periods, processing times may be slightly longer.
- Shipping Zones: We currently offer shipping across Canada and the United States. Please note that we do not ship to P.O. boxes, Alaska, Hawaii, remote locations, or any destinations outside the continental U.S.
- Shipping Methods and Costs: Shipping will be calculated at checkout.
- Address Accuracy: It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete addresses.
- Address Corrections: If you have entered your address incorrectly, please email us at info@onefrut.com as soon as possible to inquire about your order status. While we will make every effort to assist you with the change, we cannot guarantee the ability to modify your address, as we collaborate with external courier companies and must adhere to their timelines.
- Delivery Time: Delivery times may vary depending on the destination. Once your order has been shipped, you will receive a confirmation email with tracking information. Estimated delivery times provided are only estimates and not guaranteed.
- Order Tracking: You can track the status of your order using the provided tracking number through our website or the shipping carrier’s online tracking system.
- Missed Deliveries: In the event of unsuccessful deliveries, items will be taken to the nearest depot location for pickup. It is the customer’s responsibility to retrieve the package from the designated pickup location. Onefrut Co. is not liable for packages that are not collected, and will not issue refunds, or resend products, if they are deemed available by the courier.
- Lost In Transit: For any packages that are lost in transit, please contact us as soon as possible at info@onefrutco.com. We will initiate a trace with the courier immediately and process a replacement as soon as the courier confirms the package is lost.